JoyAmo commercializes and distributes worldwide through its website www.joyamojewelry.com (hereinafter referred to as the “site”) which it also owns.
These general terms and conditions of sale (hereinafter General Conditions), regulate the purchase of JoyAmo products (hereinafter Products) made online through the Site. These purchases are for the users of the Site only, who intend to use the services of sales of the Products (hereinafter Customers).
The Customer must be informed of and read these General Conditions before completing the purchase on the Site. This information is to be agreed as read, understood, and accepted in full by the Customer when making an order for purchase.
The Customer must, therefore, accept these General Conditions and hold JoyAmo exempt from any other conditions different from those enforced which have not been previously agreed to in writing.
The Products available on the Site for online purchases are jewelry. All the products are subject to current availability. JoyAmo reserves the right to vary the limits of the quantities and/or type of goods that can be purchased on the Site at any time. Customers will be informed in case their orders cannot be fulfilled if the product ordered is not available.
The prices of the Products are expressed on the Site in € (Euro) and include all applicable taxes or duties. Delivery costs are excluded unless otherwise indicated. JoyAmo constantly checks that all the prices shown on the Site are correct, without this being a guarantee of the absence of errors. In the event that an error was found in the price of a product, JoyAmo will give the Customer the chance to reconfirm the purchase of the Products at the correct price or to cancel it.
JoyAmo reserves the faculty to offer special conditions of sale or promotions on the Products on its site. The conditions applied to the promotions will be regulated each time by JoyAmo through specific notifications to its Customers. For everything that is not otherwise regulated, these General Conditions will be deemed applicable.
To complete a purchase on the Site, registration is necessary. The procedure to register on the Site requires filling in an electronic form, with fields to be completed with the personal information and e-mail address of the Customer. This information will be processed according to the current laws on the protection of privacy.
We inform you that the Site contains links to other websites which may not have any connection with it and we specify that these General Conditions are valid only for the Site and not for other websites which are consulted by the user through links managed by other controllers, over which JoyAmo has no control or which it does not monitor. JoyAmo, therefore, declines all responsibility in the case of errors, content, cookies, the publication of immoral or unlawful content, banners, or files that do not comply with the laws and regulations currently in force on the protection of privacy by sites that are not managed by JoyAmo as the controller.
DATA CONTROLLER AND SUPERVISORS
The data controller is JoyAmo. The personal information provided by the Customer may be forwarded to third parties exclusively for the purposes of performing the services requested and institutional activities or those connected with the activity carried out. In particular, the data processed by JoyAmo may be used: a) for purposes connected with the obligations of the law or covered by Community regulations and laws as well as by provisions issued by authorities legitimized to do so by the law; b) for the purchase of Products through the appropriate order form; c) to process the orders; d) to provide services of assistance and customer care; e) for registration on the Site, through the relative registration form, to provide the services of access to the reserved areas; f) for purposes functional to the activity of JoyAmo for which you will have the faculty of expressing or denying your consent to the processing, including, for example: sending advertising material, newsletters, use of the information for statistical purposes and to create consumer profiles. In relation to the purposes shown above, the processing is carried out by personnel in charge of the processing and using IT tools with processing by software and storage of the information in databases. The methods of processing are all based on criteria and principles closely connected and correlated with the purposes and, in any case, ensure the confidentiality and security of the information.
METHODS OF PURCHASE
CONCLUSION OF THE CONTRACT
The Contract entered into between JoyAmo and the Customer must be agreed as concluded when the order forwarded by the Customer, in respect of the purchasing procedure shown on the Site and after having obtained authorization to debit by the company issuing the Credit Card used by the Customer for payment, reaches the address of the Site. The order sent by the Customer will be binding for JoyAmo only if the full procedure of purchase has been completed regularly and correctly, without any error being shown by the Site. JoyAmo is not responsible for any malfunctioning depending on the network operator transmitting the data. By sending the order to JoyAmo, the Customer recognizes and declares having read all the instructions provided during the purchasing procedure and accepting in full the General Conditions. The purchase order form will be stored at the database of the Site for the period of time necessary to process the orders. JoyAmo will send the Customer by e-mail a confirmation of reception of the purchase order sent by the Customer, containing the essential characteristics of the Products purchased, the date and time the order was placed, the address of JoyAmo, the information on the services of assistance and the commercial guarantees existing, conditions of cancelation, the detailed indication of the price, the method of payment chosen by the Customer, and the delivery costs. The Customer, without delay, must check the contents of the notification and immediately report any errors or omissions to JoyAmo.
METHODS OF PAYMENT
The Customer may make the payment of the price of the Products and related delivery costs by credit card. JoyAmo accepts payments made by Paypal or Credit Card. In order to avoid Internet fraud, the payment made through the Site is managed online by the bank concerned through the instruments offered by Stripe, Inc. (hereinafter Stripe). This company is responsible for storing and automatically processing the information relative to each order, including the financial information, in a protected environment. All the financial information, such as the number of the credit card, the date of expiry, etc. are directly handled by Stripe, which guarantees the security of online transactions. JoyAmo never learns of the details of the credit card and therefore cannot store them or keep them in any way.
For this reason, JoyAmo appoints Stripe to support its Customers in all the steps of the payment process. Stripe can be contacted at the e-mail address [email protected]
The transaction will be debited to the Customer’s credit card only after the details of the credit card have been checked, authorization for the debit has been received from the company issuing the credit card used by the Customer. and after the availability of the Product has been confirmed by JoyAmo and therefore after the order is ready to be filled. No debit will be made when the order is sent.
TRANSPORT AND DELIVERY
For the delivery of the purchases, the Customer may choose their own address, their work address, or the private address of a person of their choice. We deliver to POB with USPS.
For each order made on the Site, JoyAmo issues a receipt of the goods sent, sending it to the person whose name appears on the order, in accordance with Presidential Decree 445/2000 and Law Decree 52/2004. For the issue of the receipt, the information provided by the Customer when placing the order is used. No variation in the receipt will be possible after it has been issued.
The delivery costs for Europe and the United States of America are free of charge while for the rest of the world are at the expense of the Customer and are shown distinctly on the order form. They may vary according to the method of delivery chosen and the place of destination of the Products. All the purchases will be delivered by DHL, USPS, or UPS courier service (hereinafter “Courier”) sent under the terms indicated during the conclusion of the order.
The orders will be processed and delivered from Monday to Saturday, depending on the courier chosen, excluding public holidays, national holidays, or religious holidays. JoyAmo is not responsible for unforeseeable delays, notwithstanding that, save cases of force majeure, the Products will be delivered within a maximum period of 18 business days with effect from the day following on which the Customer sent the order to JoyAmo.
Depending on the courier performing the delivery of the goods, the presence of the Customer or of a person appointed by the same might be necessary at the address of the consignee shown on the order. On the delivery of the goods by the Courier, the Customer must check: (i) that the number of parcels being delivered corresponds to what is shown on the transport document; (ii) that the packaging is intact, not damaged, wet or modified in any way, including the materials used to close it.
Any damage to the packaging and/or the product or failure of the number of parcels or indications to correspond must immediately be reported, placing a written reserve of checking on the receipt of delivery of the Courier, if applicable. After signing the Courier’s document, the Customer may not make any complaints on the outer characteristics of what has been delivered.
If JoyAmo cannot deliver the goods ordered due to lack of availability, including temporary, of the products, it will promptly inform the Customer and, in any case, no more than 15 (fifteen) days afterward, by e-mail. The amount already paid by the Customer will be reimbursed as soon as possible and in any case no more than 15 (fifteen) days after reception of the purchase order.
In order to guarantee the security of the delivery of the Product, JoyAmo. will keep the delivery number of each delivery made.
RETURNS & CANCELLATIONS OF ORDERS
JoyAmo intends to guarantee complete customer satisfaction.
The delivery costs for the return of the Products are at the expense of the Customer; any cost borne by the Customer for the return cannot be reimbursed. JoyAmo reserves the right to refuse the return of those Products which fail to meet the requisites as per the previous paragraph.
Each delivery will contain easy instructions for the return of the products. JoyAmo will undertake to promptly reimburse the Customer within and not more than 14 days from the date of the reception of the written order of cancellation and return of the product. JoyAmo will send an e-mail of notification after having made the reimbursement.
The products to be returned should be sent using an insured courier service in order to trace the delivery.
JoyAmo will not be responsible for the reimbursement or indemnity for those returned products which are lost, stolen, or damaged.
If the Customer wishes to modify or cancel the order made, they must send an e-mail to [email protected], within 24 hours from when it was made. JoyAmo will do everything possible to meet the Customer’s request.
GUARANTEE OF AUTHENTICITY
JoyAmo guarantees the authenticity of all the Products purchased on the Site. The Products with the JoyAmo brand are made with the finest raw materials and comply with the regulations currently in force applicable to jewelry products.
All the intellectual property rights such as trademarks and copyrights are the exclusive property of JoyAmo. No page or content of this Site may be reproduced without prior and explicit written authorization.
The JoyAmo limited time warranty applies to JoyAmo products purchased directly online from the JoyAmo website. Every product is made with the highest quality of raw materials and is guaranteed for one year from the date of purchase. Please hold on to your warranty certificate and receipt/order confirmation/invoice as the original proof of purchase, from the original client. In the case of any defects, products bought online may be returned to JoyAmo through the returns process (please see Returns Policy).
MODIFICATION OF THE GENERAL CONDITIONS
JoyAmo reserves the right to modify these General Conditions of sale at any time. Any changes, modifications, cancellations or additions will have immediate effect after they have been notified by means of notes published on the Site. After having made the notification, any access and use of the services of JoyAmo by the Customer is to be agreed upon as complete acceptance of the changes made. In the event that any disputes were to arise concerning the interpretation and the execution of these general conditions of sale between JoyAmo and Customers, these disputes are referred to as the exclusive competence of the judge of the place of residence or address of the consumer.